Q1 Are you a factory?
Yes, we have our own manufacturing factory with over 22 years of experience, located in Zhengzhou, Henan Province.
Q2 How does the operation work for first-time overseas buyers?
No worry, we have over 20 years of export experience worldwide and provide professional support throughout the process: Order → Production → Shipment → Delivery. We will clearly guide you through every step.
Q3 What are your payment terms and methods?
We accept 100% in advance or deposit in advance with the balance paid before shipment. Accepted methods include T/T (Wire transfer: 30% deposit, 70% before shipment), online transfer, Credit card, VISA, Paypal, Apple Pay, and 100% irrevocable L/C at sight.
Q4 How long is the delivery cycle?
Delivery time depends on dimensions, glass configuration, color, hardware, customization level, and order quantity. Once design, payment terms, and technical specifications are confirmed, a formal production schedule will be provided.
Q5 Can your products be fully customized?
Yes. Doorway dimensions, number of panels, opening direction, glass configuration, color, lock type, and track type can all be customized. Please provide opening width, height, installation location, and site photos before ordering so we can calculate a tailored solution.
Q6 Can you customize hardware handrails for bulk orders?
Yes, for bulk orders, we can fully customize hardware handrails and related accessories according to your specific architectural and project requirements.